Terms & Conditions

1. Acceptance of Terms

By contacting us, requesting a quote, confirming a booking, or using any service provided by Keshav Packers and Movers, you agree to be bound by these Terms and Conditions. These terms form a legally binding agreement between you (the customer) and Keshav Packers and Movers (“we,” “us,” or “our”), operating from Jaipur, Rajasthan, India. If you do not agree to these terms, please do not proceed with booking our services.

2. Our Services

Keshav Packers and Movers offers the following relocation and logistics services across India:

• Home Relocation: Packing, loading, transportation, unloading, and unpacking of household goods for local and intercity moves.
• Office Relocation: Safe shifting of office furniture, equipment, and supplies with minimal downtime.
• Bike & Car Transportation: Safe and insured vehicle relocation by road transport or carrier.
• Packing Services: Professional packing using appropriate materials for fragile, heavy, and bulky items.
• Storage Solutions: Short-term and long-term storage at our warehouse facilities.
• Transit Insurance: Optional insurance coverage for goods in transit, arranged through our insurance partners.

The exact scope of service for your move will be confirmed in your booking agreement or service quote.

3. Booking & Confirmation

• A booking is considered confirmed only upon receipt of an advance payment or written confirmation from our team via phone, WhatsApp, or email.
• The customer must provide accurate pickup and delivery addresses, correct floor/lift access details, and a complete inventory of goods to be moved at the time of booking.
• Any changes to the booking (date, address, item list) must be communicated to us at least 48 hours before the scheduled move date. Changes made after this window may incur additional charges.
• We reserve the right to decline or reschedule a booking in cases of extreme weather, natural disasters, road restrictions, or other force majeure events.

4. Pricing & Payment

• All quotes provided are estimates based on the information you supply. Final charges may vary if the actual inventory, distance, or service requirements differ from what was initially stated.
• Additional charges may apply for extra services such as dismantling/reassembly of furniture, carrying goods beyond standard floor limits, packing materials upgrades, or long waiting time at pickup or delivery.
• An advance payment is required to confirm your booking. The balance is due on or before delivery unless otherwise agreed in writing.
• We accept payments via cash, UPI, bank transfer, or other methods as communicated at the time of booking.
• All prices are inclusive of applicable taxes unless specifically stated otherwise.

5. Cancellation & Rescheduling

• Cancellations made 72 hours or more before the scheduled move date will receive a full refund of any advance paid.
• Cancellations made between 24–72 hours before the move date will incur a cancellation fee of up to 25% of the total quoted amount.
• Cancellations made less than 24 hours before the move, or on the day of the move, may result in forfeiture of the full advance payment.
• Rescheduling requests are subject to vehicle and crew availability. We will make reasonable efforts to accommodate your preferred alternate date at no extra charge if requested with adequate notice.

6. Customer Responsibilities

To ensure a smooth and efficient move, the customer is responsible for:

• Providing a complete, accurate, and honest inventory of all items to be moved at the time of booking.
• Informing us in advance about any fragile, valuable, or antique items that require special packing or handling.
• Ensuring clear and safe access to the property on the day of the move, including parking space for our vehicle and lift/staircase access.
• Disconnecting and preparing appliances (washing machines, refrigerators, ACs, etc.) before our team arrives, unless packing assistance for such items is specifically included in your booking.
• Being present (or having an authorized representative present) at both the pickup and delivery locations during the move.
• Verifying and signing off on the inventory checklist at both pickup and delivery. Any discrepancy must be reported immediately and before our team departs.
• Not including prohibited items — such as hazardous materials, flammable goods, illegal substances, perishable food, or live animals — in any consignment without prior written approval.

7. Liability & Damage Policy

• We take utmost care in handling your goods. However, our liability for any loss or damage is limited to items packed by our team using our materials. Goods packed by the customer themselves are moved at the customer's own risk.
• Any damage claims must be reported at the time of delivery and noted on the delivery receipt. Claims raised after our team has departed the delivery location may not be entertained.
• We are not liable for damage to items that are inherently fragile, already damaged, or insufficiently described in the inventory (e.g., glass furniture, electronics without original packaging).
• We are not liable for any indirect, consequential, or incidental losses including loss of income, business interruption, or emotional distress.
• If transit insurance was opted for, damage claims will be processed through the insurer as per the policy terms.
• Our maximum liability per booking, in the absence of transit insurance, is limited to the total service amount paid for that move.

8. Transit Insurance

• Transit insurance is optional and must be explicitly opted for at the time of booking. It is not included in the base service price unless clearly stated.
• Insurance coverage, premium, and claim procedures are governed by our partnered insurance provider's policy. We act only as a facilitator and are not the insurer.
• Claims must be filed within the timeframe specified by the insurer. We will assist with documentation, but the final settlement is at the insurer's discretion.
• Items of exceptional value (antiques, jewelry, artwork, collectibles) must be declared and may require additional coverage or may not be coverable under standard transit insurance.

9. Storage Services

• Storage services are charged on a monthly basis. Partial months are billed as full months.
• Customers must provide at least 7 days' notice before retrieving stored goods to allow us to arrange logistics.
• We are not responsible for any deterioration of perishable or organic goods, or items that are inherently susceptible to temperature or humidity changes.
• Goods in storage are held at the customer's risk unless storage insurance is specifically arranged.
• If storage dues remain unpaid for more than 60 days, we reserve the right to dispose of or auction stored goods after providing written notice.

10. Bike & Car Transportation

• The customer must hand over the vehicle with a tank that is no more than one-quarter full of fuel.
• Pre-existing damages, scratches, or dents on the vehicle must be documented with photographs and noted in the handover form before loading. We will not be liable for pre-existing damage.
• Vehicles are transported on open or closed carriers depending on the service selected. Enclosed transport provides better protection and may cost more.
• Minor surface scratches from transport strapping or open-carrier exposure may occur and are considered normal wear in open transport.
• The customer must ensure the vehicle is in running condition and accompany our team during vehicle loading and unloading.

11. Force Majeure

Keshav Packers and Movers shall not be held liable for any delay, failure, or inability to perform services due to circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, floods, fire, earthquakes, severe weather, road accidents, highway closures, government-mandated restrictions, civil unrest, strikes, or pandemics. In such events, we will inform you at the earliest opportunity and work with you to reschedule the service at no additional charge.

12. Dispute Resolution

In the event of any dispute or grievance related to our services:

• Please contact us first at keshavpackerandmovers@gmail.com or +91 7852000465. We will make every effort to resolve your concern within 7 working days.
• If the dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan, India.
• These Terms and Conditions are governed by the laws of India, including the Consumer Protection Act, 2019.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. The revised terms will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes are published constitutes your acceptance of the new terms. For bookings already in progress at the time of an update, the terms in effect at the time of booking shall apply.

14. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us: